Privacy Policy
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- “Hotjar”. We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site: https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, email address, and phone number. We refer to this information as “Order Information”. When you make a purchase or attempt to make a purchase through the Site, we also collect your payment information (including credit card numbers). We refer to this information as “Payment Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information and Payment Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to ensure the transactions on the Site are secured - you can read more about how Stripe uses your Personal Information here: https://stripe.com/en-ca/privacy.
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use Mixpanel to help us understand how our customers use the Site - you can read more about how Mixpanel uses your Personal Information here: https://mixpanel.com/legal/privacy-policy/.
We also use Hotjar to help us understand how our customers use the Site - you can read more about how Hotjar uses your Personal Information here: https://www.hotjar.com/privacy/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
GOOGLE - https://www.google.com/settings/ads/anonymous
MIXPANEL - https://help.mixpanel.com/hc/en-us/articles/360001113426-Opt-Out-of-Tracking
HOTJAR - https://www.hotjar.com/policies/do-not-track/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION (Right to Be Forgotten)
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
To ask us to delete your information (Right to be Forgotten), you can contact us at dpo@fireraven.ai.
We are committed to protecting the privacy and personal information of our clients and their users. This Right to Be Forgotten policy outlines our approach to data deletion and anonymization in accordance with Quebec Law 25.
1. Data Retention and Destruction:
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the purposes are achieved, we securely destroy or anonymize the data.
2. Secure Destruction Methods:
We employ industry-standard secure destruction methods appropriate to the data type and storage medium. This includes:
- Digital data: Secure erasure software, physical destruction of storage devices
- Physical documents: Cross-cut shredding followed by secure disposal
3. Request for Erasure:
- Clients may request the deletion of their personal information at any time. Upon verification, we will:
- Delete all personal data associated with the client's account
- Remove the client's data from our active systems and backups
- Ensure any anonymized data cannot be re-identified
4. Anonymization Process:
When anonymizing data for research or product improvement purposes, we follow best practices to ensure irreversible de-identification:
- Remove all direct identifiers (names, email addresses, etc.)
- Generalize indirect identifiers (location data, job titles)
- Apply statistical techniques to prevent re-identification
4. Third-Party Processors: We require all third-party data processors to comply with this policy and provide contractual assurances of secure data destruction.
5. Exceptions: We may retain certain data if required by law or for legitimate business purposes (e.g., financial records). In such cases, we will inform the client and ensure the data remains securely stored and access-restricted.
6. Employee Training: All employees handling personal data receive regular training on data protection, including proper destruction and anonymization techniques.
7. Audit and Compliance: We conduct regular audits of our data retention and destruction practices to ensure compliance with this policy and applicable laws.
8. Policy Updates: This policy is reviewed annually and updated as necessary to reflect changes in legal requirements or best practices in data protection.
By implementing this Right to Be Forgotten policy, we aim to protect our clients' privacy rights while maintaining the integrity and utility of our platform. We are committed to transparency and will work with clients to address any concerns regarding their personal information.
MINORS
The Site is not intended for individuals under the age of 18 years old.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@fireraven.ai or by mail using the details provided below:
9507-5909 Québec inc. (d.b.a Fireraven) - 4965 Blvd Edouard-Montpetit, 6, Montreal, QC, CA, H3W 1R1