Privacy Policy

Last Updated: Nov 23, 2025

9507-5909 Quebec Inc. (d.b.a. Fireraven, "we", "us", or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website (the "Site") or use our software products, including FireGuard and RedRaven (collectively, the "Products").

1. Definitions

To ensure clarity regarding our AI and security products, the following definitions apply to this Policy:

  • "End User Data" means any data, content, prompts, outputs, logs, or other information submitted to or generated by the Product(s) on behalf of a Client (Reseller or End User).
  • "Personal Information" means information about an identifiable individual or other information defined as "personal information", "personal data", or similar terms under applicable privacy laws (including Quebec Law 25, PIPEDA, GDPR, and CCPA).
  • "Prompts" means inputs, instructions, or other data submitted by or on behalf of End Users to the Product(s).
  • "Outputs" means model responses, reports, and other results generated by the Product(s) in response to Prompts.
  • "Evaluation Data" means test cases, attack payloads, scenarios, and similar data used to evaluate or red-team AI systems using the Product(s).

2. Personal Information We Collect

Device Information (Site Visitors)

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
  • "Analytics tools": We use analytics tools in order to better understand our users' needs and to optimize this service and experience. Those tools offer a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Those tools use cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Those tools store this information on our behalf in a pseudonymized user profile. Those tools are contractually forbidden to sell any of the data collected on our behalf.

Order Information

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, email address, and phone number. We refer to this information as "Order Information". When you make a purchase or attempt to make a purchase through the Site, we also collect your payment information (including credit card numbers). We refer to this information as "Payment Information".

Product Usage Information

When you use FireGuard or RedRaven (specifically the Cloud/SaaS versions), we collect data necessary to provide the service, which may include Prompts, Outputs, and user account details ("End User Data").

3. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

AI-Specific Data Handling & Product Improvement

For our SaaS Products (FireGuard and RedRaven), we process data with specific limitations to ensure security and privacy:

  • Service Provision: We may access Prompts, Outputs, and Evaluation Data solely as necessary to provide, secure, troubleshoot, and improve the specific Product(s) deployed to you (for example, tuning product features, improving detection rules, or enhancing guardrail performance).
  • No Training on Confidential Data: We do not use End User Data, Prompts, or Outputs to train unrelated general-purpose foundation models. We will only use such data for training of unrelated general-purpose foundation models if the applicable End User has expressly opted in (including via settings agreed with a Reseller).
  • Aggregated Data: We may use aggregated and de-identified data derived from End User Data for analytics, benchmarking, and improving the Product(s), provided that such data does not identify the Reseller or any End User.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Payment Processors: We use Stripe to ensure the transactions on the Site are secured - you can read more about how Stripe uses your Personal Information here: https://stripe.com/en-ca/privacy.
  • Analytics:
  • Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Data Residency and Hosting

We respect data sovereignty and strive to store your data in your region. For cloud-hosted instances of our Products, by default and subject to technical availability:

  1. Canada: End Users located in Canada will have their End User Data stored in a Canadian region.
  2. United States: End Users located in the United States will have their End User Data stored in a U.S. region.
  3. Europe: End Users located in the European Union or United Kingdom will have their End User Data stored in a European region.

Applicable hosting locations and any exceptions to the defaults above will be disclosed in the documentation or upon request. Where feasible and agreed in writing, we may offer additional regional hosting options to meet specific data residency or regulatory requirements.

6. Security Controls

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your data. These measures include:

  • Protecting End User Data against unauthorized access, disclosure, alteration, or destruction;
  • Encrypting End User Data in transit and at rest (where technically feasible);
  • Implementing access controls and logging for administrative access;
  • Applying vulnerability management and patching processes for in-scope systems; and
  • Ensuring personnel with access to End User Data are subject to appropriate confidentiality obligations and undergo customary background screening where permitted by law.

7. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Do Not Track: Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

8. Data Retention & Right to Be Forgotten (Quebec Law 25)

We are committed to protecting the privacy and personal information of our clients and their users. This Right to Be Forgotten policy outlines our approach to data deletion and anonymization in accordance with Quebec Law 25.

1. Data Retention and Destruction: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Once the purposes are achieved, we securely destroy or anonymize the data.

2. Request for Erasure: Clients may request the deletion of their personal information at any time by contacting us at dpo@fireraven.ai. Upon verification, we will:

  • Delete all personal data associated with the client's account;
  • Remove the client's data from our active systems and backups; and
  • Ensure any anonymized data cannot be re-identified.

3. Secure Destruction Methods: We employ industry-standard secure destruction methods appropriate to the data type and storage medium. This includes:

  • Digital data: Secure erasure software, physical destruction of storage devices.
  • Physical documents: Cross-cut shredding followed by secure disposal.

4. Anonymization Process: When anonymizing data for research or product improvement purposes, we follow best practices to ensure irreversible de-identification:

  • Remove all direct identifiers (names, email addresses, etc.);
  • Generalize indirect identifiers (location data, job titles); and
  • Apply statistical techniques to prevent re-identification.

5. Third-Party Processors: We require all third-party data processors to comply with this policy and provide contractual assurances of secure data destruction.

6. Exceptions: We may retain certain data if required by law or for legitimate business purposes (e.g., financial records). In such cases, we will inform the client and ensure the data remains securely stored and access-restricted.

7. Employee Training & Audits: All employees handling personal data receive regular training on data protection. We conduct regular audits of our data retention and destruction practices.

9. Minors

The Site is not intended for individuals under the age of 18 years old.

10. General Provisions

Governing Law: This Policy shall be governed by and interpreted in accordance with the laws of the province of Quebec, Canada.

Language: The Parties hereto confirm that it is their wish that this Policy, as well as any other documents relating to this Policy, including notices, schedules and authorizations have been and shall be drawn up in the English language only. Les signataires confirment leur volonté que la présente convention, de même que tous les documents s'y rattachant, y compris tout avis, annexe et autorisation, soient rédigés en anglais seulement.

Changes: We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

ANNEX A: DATA PROCESSING ADDENDUM (DPA)

This Data Processing Addendum applies to the processing of Personal Information by Fireraven on behalf of its Clients (Resellers or End Users) when using the Products.

1. Roles and Processing

  • (a) Cloud-Hosted Products: For cloud-hosted Product(s) (SaaS), the End User (or Reseller in an MSP/MSSP capacity) acts as the "Controller" (or "Business") and Fireraven acts as the "Processor" (or "Service Provider") with respect to Personal Information contained within End User Data.
  • (b) On-Premises Deployments: For on-premises deployments, Fireraven processes Personal Information only as necessary to provide support, maintenance, and telemetry (if enabled) as a Processor/Service Provider.

2. Compliance with Privacy Laws We agree to process Personal Information in accordance with applicable privacy laws, including PIPEDA, Quebec Law 25, GDPR (and related Standard Contractual Clauses), and CCPA/CPRA service provider requirements.

3. Processing Instructions Fireraven will process Personal Information only for the purposes of providing the Products and Services, including security monitoring, vulnerability assessment, and compliance enforcement (FireGuard and RedRaven), or as otherwise instructed by the Controller in writing or as required by law.

4. Sub-processors The Client authorizes Fireraven to engage sub-processors to assist in providing the Services. Fireraven shall enter into written agreements with such sub-processors containing data protection obligations not less protective than those in this DPA.

5. Security Measures As detailed in Section 6 of the Privacy Policy ("Security Controls"), Fireraven implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

6. Data Subject Rights Fireraven shall, to the extent legally permitted, promptly notify the Client if it receives a request from a Data Subject to exercise their rights (e.g., access, rectification, erasure). Fireraven shall assist the Client by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the Client's obligation to respond to such requests.

7. Conflict In the event of a conflict between the main body of the Privacy Policy and this DPA regarding the processing of Personal Information for Paid/SaaS users, the terms of this DPA shall prevail.