Terms of Service

Last Updated: Nov 23, 2025

OVERVIEW

This website and the software products described herein are operated by 9507-5909 Québec inc. (d.b.a Fireraven) (the "Company", "we", "us", or "our"). The Company offers its software products, website, and tools (collectively, the "Services") to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, signing up for an account, or purchasing Credits, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms of Service carefully. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

SECTION 1: DEFINITIONS

1.1 “Product(s)” means the Company’s cloud services and software described in Exhibit B, specifically FireGuard and RedRaven. 1.2 “End User” means a customer (end user) or a downstream customer (end user) of Reseller who is granted access to consume Credits within a Company-provisioned Workspace, for their own use and not for resale, redistribution, or any other transfer of rights. 1.3 “Workspace” means a logically isolated tenant provisioned by Company for an End User. 1.4 “Credit(s)” means prepaid consumption units redeemable for use of the Product(s) as set out in Exhibit A (Credit Metrics). 1.5 “Subscription” means a recurring purchase commitment (monthly or annual) for Credits that auto-replenishes the End User’s Workspace balance at the start of each billing period. 1.6 “Auto-Refill” means an optional setting whereby Credits are automatically purchased to top up a Workspace when its balance falls below a defined threshold. 1.7 “Order” means a request by End User to purchase Credits (one-time, Subscription, or Auto-Refill) submitted via Company’s ordering process.

SECTION 2: ACCESS AND USE RESTRICTIONS

2.1 No Resale or Redistribution. Unless you have entered into a separate, express written Reseller Agreement with the Company, you are granted a non-exclusive, non-transferable right to use the Services solely for your internal business purposes. You may not resell, redistribute, sub-license, white-label, or otherwise transfer rights to the Product(s) to any third party. Any attempt to do so without an authorized Reseller Agreement is a material breach of this Agreement and grounds for immediate termination.

2.2 Age of Majority. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

SECTION 3: PRODUCTS AND SERVICES

3.1 Product Descriptions. The Company provides the following primary products:

• FireGuard: An AI Guardrails and Compliance Engine designed to ensure security, compliance, and governance of AI agents.
• RedRaven: An Automated Red-Teaming and Vulnerability Discovery platform for AI agents.

3.2 Modifications. The Company may add, modify, make updates, make enhancements, or discontinue any of its products or services at any time at its sole discretion. The Company will provide the End User with reasonable notice of any such material changes.

SECTION 4: ORDERS, CREDITS & SUBSCRIPTIONS

4.1 Ordering & Payment. Credits are prepaid. Payment is due at the time of Order (one-time Credits), or on each billing date (Subscriptions and Auto-Refill). You authorize the Company to charge the stored payment method for Subscriptions and Auto-Refill purchases.

4.2 Assignment & Availability. Upon successful payment, Credits are immediately available for the designated End User Workspace.

4.3 Auto-Refill. If enabled by the End User, when a Workspace balance falls below the configured threshold, the Company will automatically purchase and apply the selected refill bundle size and charge the End User accordingly.

4.4 Subscriptions; Renewals; Changes. Subscriptions renew automatically for successive terms matching the initial term unless either Party gives at least 30 days’ notice prior to the renewal date. End User may increase bundle size at any time (prorated where applicable); decreases take effect on the next renewal.

4.5 Credit Expiration & Refunds. Unless otherwise stated in Exhibit A, purchased Credits are non-refundable and expire 24 months from purchase if not consumed. Expiration is paused while an active Subscription is in place.

4.6 Taxes. The Company will apply applicable sales, use, VAT/GST/HST, and similar taxes on End User purchases.

4.7 Price Changes. The Company may change Credit pricing or Subscription rates with 30 days’ notice. Changes apply to all existing and new Orders and renewals following the notice period.

4.8 Suspension for Non-Payment. If a charge is declined and remains unresolved for 10 days after notice, the Company may suspend Auto-Refill and/or Subscription replenishment for the affected Workspaces until payment is received. Access to already-provisioned Credits is unaffected unless otherwise terminated.

SECTION 5: INTELLECTUAL PROPERTY

5.1 Ownership. End User acknowledges that the Company and its licensors own all rights, title, and interest in and to the Product(s), any associated software, documentation, APIs, and all intellectual property rights therein. Nothing in these Terms gives End User any right, title, or interest in the Product(s) except the limited rights expressly set forth herein.

5.2 Use Restrictions; Reverse Engineering. End User agrees that it will not, and will not permit any third party to: (a) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, architecture, or underlying ideas of any of Company’s products; (b) Copy, modify, translate, or create derivative works based on Company’s products; (c) Use any part of the Company’s products to build or assist in building a competing product or service; or (d) Access or use Company’s products in any manner that would violate applicable laws or regulations.

5.3 API Access. If Company provides End Users with access to APIs: (a) Company will issue API keys which End User must keep secure and confidential; (b) Company may implement reasonable technical limits (rate limits, volume caps); and (c) End User will not use the APIs in any manner that overloads or interferes with the Product(s).

5.4 Feedback. If End User provides suggestions or feedback about the Product(s), Company may use such Feedback for any purpose without restriction or obligation.

SECTION 6: WARRANTY AND DISCLAIMER

6.1 Limited Warranty (Cloud). Company represents and warrants that, during the applicable Subscription term, the cloud-hosted Product(s) will materially conform to the then-current documentation made available by Company.

6.2 Limited Warranty (On-Premise). For on-premises or private cloud deployments, Company represents and warrants that, for thirty (30) days from initial delivery (“On-Prem Warranty Period”), the deployed Product(s) will materially conform to the applicable documentation.

6.3 Malware. Company uses commercially reasonable industry-standard measures designed to ensure that the Product(s) are free from viruses and other malicious code.

6.4 Exclusions. The warranties do not apply to issues caused by misuse, unauthorized modifications, third-party components, or failures of End User’s infrastructure.

6.5 DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION, THE PRODUCT(S) ARE PROVIDED “AS IS” AND “AS AVAILABLE”. COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE (INCLUDING AI OUTPUTS) WILL BE ACCURATE OR RELIABLE.

SECTION 7: TERM AND TERMINATION

7.1 Term. These Terms commence on the date you sign up for any Product and continue until you delete your account on all Products or until terminated by us.

7.2 Termination for Convenience. You may terminate these Terms at any time by notifying us or deleting your account.

7.3 Termination for Cause. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms (including the Acceptable Use Policy), we may terminate this agreement at any time without notice.

7.4 Survival. The rights and obligations regarding Intellectual Property, Limitation of Liability, Indemnification, and Payment of outstanding fees shall survive termination.

SECTION 8: LIMITATION OF LIABILITY

8.1 NO INDIRECT DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL 9507-5909 QUÉBEC INC. (D.B.A FIRERAVEN), ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.

8.2 LIABILITY CAP. IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100.00 CAD.

8.3 AI DISCLAIMER. YOU ACKNOWLEDGE THAT ARTIFICIAL INTELLIGENCE SYSTEMS ARE PROBABILISTIC AND MAY PRODUCE INACCURATE OR OFFENSIVE OUTPUTS. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING THE ACCURACY AND APPROPRIATENESS OF ANY OUTPUTS BEFORE RELYING ON THEM.

SECTION 9: INDEMNIFICATION

You agree to indemnify, defend and hold harmless 9507-5909 Québec inc. (d.b.a Fireraven) and our affiliates, partners, officers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms, your violation of any law, or your use of the Services (including any End User Data or Inputs).

SECTION 10: COMPLIANCE AND ACCEPTABLE USE

10.1 Acceptable Use Policy (AUP). End User agrees to comply with the Acceptable Use Policy attached as Exhibit C. This includes strict prohibitions on using the Services for illegal acts, generating malicious code, or unauthorized interference with systems.

10.2 Export and Sanctions. You will comply with applicable export control and economic sanctions laws. You represent that you are not located in a sanctioned jurisdiction and are not a prohibited party.

10.3 Red-Teaming Authorization. For RedRaven users: You represent and warrant that you have lawful authorization to perform testing against the systems and assets in scope. Company disclaims any liability arising from unauthorized red-teaming activities conducted by you.

SECTION 11: PRIVACY AND DATA

Your submission of personal information and data is governed by our Privacy Policy. To view our Privacy Policy, please visit: https://www.fireraven.ai/privacy

SECTION 12: GENERAL PROVISIONS

12.1 Governing Law. This Agreement shall be governed by and interpreted in accordance with the laws of the province of Quebec, Canada.

12.2 Severability. If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity shall not affect any other term or provision of this Agreement.

12.3 Amendments. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.

12.4 Currency. Unless otherwise specified, all references to money in this agreement are to Canadian currency (CAD). If pricing is denominated in CAD but invoiced in another currency, conversion will be based on the Bank of Canada daily exchange rate on the invoice date.

12.5 Language. The Parties hereto confirm that it is their wish that this Agreement, as well as any other documents relating to this Agreement, including notices, schedules and authorizations have been and shall be drawn up in the English language only. Les signataires confirment leur volonté que la présente convention, de même que tous les documents s’y rattachant, y compris tout avis, annexe et autorisation, soient rédigés en anglais seulement.

12.6 Entire Agreement. These Terms of Service and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us.

12.7 Contact. Questions about the Terms of Service should be sent to us at contact@fireraven.ai.

EXHIBIT A: PRICING & BILLING (Credits Model)

1. Credit Pricing. Credits are sold in bundles as published on the Company’s price list or Order Form. Credit pricing may vary by Product, bundle size, and term (monthly/annual).

2. Subscriptions. Subscriptions auto-replenish Credit bundles monthly or annually on the billing date.

3. Auto-Refill. Auto-Refill is optional per-Workspace. The threshold and refill size are configurable by the End User.

4. Currency and Foreign Exchange. Unless stated otherwise on an Order, amounts are in Canadian dollars (CAD). If an Order specifies another billing currency (such as USD), the prices stated in that Order will govern. If pricing is denominated in CAD but invoiced in another currency, conversion will be based on the Bank of Canada daily exchange rate (or another reputable published FX source specified by Company) on the applicable invoice date.

5. Taxes. The Company will apply applicable sales, use, VAT/GST/HST, and similar taxes on End User purchases.

6. Price Changes. The Company may change pricing with 30 days’ notice. Changes will be effective for all Orders and renewals (existing and new) following the notice period.

7. Refunds & Expiry. Credits are non-refundable. Standard expiry is 24 months from purchase unless Exhibit B (Metrics) provides otherwise. Credits posted under an active Subscription do not expire during the active Subscription term.

8. Disputes. Billing disputes must be raised within 10 days of the charge.

EXHIBIT B: PRODUCTS AND SERVICES

SECTION 1: MODIFICATIONS

1.1 The Company may add, modify, make updates, make enhancements, or discontinue any of its products or services at any time at its sole discretion. The Company will provide the End User with reasonable notice of any such changes.

SECTION 2: QUALITY AND WARRANTIES

2.1 Limited Warranty (Cloud). Company represents and warrants that, during the applicable Subscription term, the cloud-hosted Product(s) will materially conform to the then-current documentation made available by Company.

2.2 Limited Warranty (On-Premise). For any on-premises or private cloud deployment of the Product(s), Company represents and warrants that, for thirty (30) days from initial delivery or activation (“On-Prem Warranty Period”), the deployed Product(s) will materially conform to the applicable documentation. End User must notify Company in writing of any non-conformance during the On-Prem Warranty Period, and Company’s sole obligation will be to use commercially reasonable efforts to correct the non-conformance.

2.3 Malware. Company uses commercially reasonable industry-standard measures designed to ensure that the Product(s), when provided by Company, are free from viruses and other malicious code.

2.4 Exclusions. The foregoing warranties do not apply to: (a) Any issue caused by misuse, unauthorized modifications, or use of the Product(s) contrary to the documentation; (b) Use of the Product(s) with third-party systems, data, or components not provided or expressly approved by Company; (c) Any beta, trial, or pre-release features or services, which are provided “as is”; or (d) Failures caused by Reseller’s or End User’s infrastructure, networks, or third-party cloud providers.

2.5 Disclaimer. EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION 2 AND IN THE MAIN BODY OF THE AGREEMENT, THE PRODUCT(S) AND ALL RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

SECTION 3: PRODUCT DESCRIPTIONS & METRICS

3.1 Metric Definition. Credits are consumed per Product event as follows (The Metric Definition is subject to change):

• (a) FireGuard: 1 Credit per request sent to the FireGuard platform (API and web interface).
• (b) RedRaven: 1 Credit per test scenario generated; 1 Credit per test scenario evaluated.

3.2 Rounding. Partial usage rounds up to the next whole Credit.

3.3 Tiering. Company may publish tiered rates by monthly volume; tiers apply prospectively.

3.4 Abuse & Fraud. Company may suspend consumption for suspected fraud, abuse, or violation of End User Terms, with prompt notice to Reseller/End User.

3.5 Metric Definition Change. Metric Definitions can be modified by Company with a 30 days’ notice.

EXHIBIT C: ACCEPTABLE USE POLICY (AUP)

You agree not to use the Services to:

1. Unlawful Purpose: Violate any international, federal, provincial, or state regulations, rules, or laws.
2. Harmful Content: Generate, upload, or transmit content that is defamatory, obscene, pornographic, or incites violence or hatred.
3. Malware: Upload or transmit viruses, worms, or malicious code, or use the Services to generate malware or cyber-attack payloads (except as explicitly authorized within a RedRaven isolated testing environment).
4. Interference: Interfere with or circumvent the security features of the Service or any related website.
5. Rights Violation: Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
6. Unsolicited Contact: Spam, phish, pharm, pretext, spider, crawl, or scrape.
7. Unauthorized Penetration Testing: Perform stress testing or vulnerability scanning against the Company’s infrastructure without express written permission.